:root{--ink:#202224;--muted:#65696d;--line:#dfe1e3;--paper:#fff;--soft:#f4f5f6}*{box-sizing:border-box}html{scroll-behavior:smooth;scroll-padding-top:24px}body{margin:0;background:var(--paper);color:var(--ink);font-family:Arial,Helvetica,sans-serif;font-size:16px;line-height:1.65}a{color:inherit;text-decoration:none}a:hover{text-decoration:underline;text-underline-offset:5px}a:focus-visible{outline:3px solid #767d86;outline-offset:6px}img{max-width:100%;display:block}h1,h2,h3,p{margin:0}h1,h2{font-family:Georgia,'Times New Roman',serif;font-weight:400;line-height:1.12;letter-spacing:-.035em}h1{font-size:clamp(2.65rem,4.1vw,4.3rem)}h2{font-size:clamp(2.1rem,3.1vw,3.3rem)}em{font-weight:400;color:#787d83}h3{font-size:1.3rem;line-height:1.3;font-weight:500}.wrap{width:min(1200px,calc(100% - 96px));margin:auto}.plantao{background:#202224;color:#fff;font-size:.875rem}.plantao .wrap{display:flex;justify-content:space-between;align-items:center;min-height:40px;gap:16px}.plantao span:first-child{font-size:.75rem;letter-spacing:.1em}.plantao a{letter-spacing:.035em}.header{display:flex;align-items:center;justify-content:space-between;gap:24px;padding-top:24px;padding-bottom:24px}.brand{display:flex;align-items:center;gap:14px}.brand img{border-radius:50%}.brand>span{font-family:Georgia,serif;font-size:1.75rem;line-height:1}.brand small{display:block;font-family:Arial,sans-serif;font-size:.65rem;letter-spacing:.3em;margin-top:9px}.header nav{display:flex;gap:32px;font-size:.875rem}.header-contact{font-size:.875rem;border-bottom:1px solid var(--ink);padding-bottom:7px}.hero{display:grid;grid-template-columns:1.14fr 1fr;align-items:center;gap:60px;padding-top:52px;padding-bottom:66px}.eyebrow{font-size:.75rem;letter-spacing:.14em;margin-bottom:24px;font-weight:600}.lead{max-width:430px;margin-top:25px;font-size:1.06rem;color:var(--muted)}.actions{display:flex;gap:25px;align-items:center;flex-wrap:wrap;margin-top:34px}.button{display:inline-flex;align-items:center;justify-content:space-between;gap:25px;background:var(--ink);color:white;padding:15px 22px;font-size:.875rem;min-height:52px}.button:hover{background:#393d42;text-decoration:none}.text-link{font-size:.875rem;display:inline-block}.hero-note{font-size:.75rem;color:var(--muted);margin-top:20px}.hero-brand{background:#000;color:white;align-self:stretch;display:flex;flex-direction:column;justify-content:center;min-height:390px;padding:48px 36px 22px}.hero-brand img{width:100%;height:auto}.brand-caption{border-top:1px solid #454545;display:flex;justify-content:space-between;gap:16px;margin-top:35px;padding-top:17px;font-size:.75rem;color:#c4c4c4}.brand-caption span:last-child{font-size:.625rem;letter-spacing:.12em}.values{display:flex;justify-content:space-between;padding:24px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);color:var(--muted);font-size:.875rem}.values span{display:flex;align-items:center;gap:12px}.values span:before{content:'+';color:#878b90;font-size:1.3rem}.section{padding-top:95px;padding-bottom:95px}.section-top{display:grid;grid-template-columns:1fr 1.4fr;gap:40px;align-items:start}.section-top .eyebrow{padding-top:10px}.services{display:grid;grid-template-columns:repeat(3,1fr);margin-top:48px}.services article{padding:28px 32px;border:1px solid var(--line);display:flex;flex-direction:column;align-items:start}.services article+article{border-left:0}.number{font-family:Georgia,serif;font-size:2rem;color:#92979d;margin-bottom:27px}.services h3{margin-bottom:16px}.services p{font-size:.9375rem;color:var(--muted);margin-bottom:35px}.services a{font-size:.875rem;margin-top:auto;border-bottom:1px solid #b6b9bd;padding-bottom:4px}.service-note{font-size:.75rem;color:var(--muted);margin-top:20px}.about{background:var(--soft);padding:85px 0}.about-grid{display:grid;grid-template-columns:1.1fr 1fr;gap:95px}.about h2{font-size:clamp(2rem,2.65vw,2.9rem)}.about-copy p{margin-bottom:20px;color:#53585d;font-size:1rem}.signature{font-family:Georgia,serif;font-size:2.1rem;margin-top:60px;line-height:1}.signature span{display:block;font: .625rem Arial,sans-serif;letter-spacing:.32em;margin-top:13px}.about-bottom{border-top:1px solid #d3d6d9;padding-top:22px;margin-top:30px;font-size:.875rem}.about-bottom span{color:var(--muted);font-size:.75rem}.contact{display:grid;grid-template-columns:1fr 1fr;gap:110px}.contact>div>p:not(.eyebrow){color:var(--muted);margin:24px 0 30px;max-width:400px}.contact-details{border-top:1px solid var(--line)}.detail{border-bottom:1px solid var(--line);padding:26px 0}.detail h3{font:600 .75rem Arial,sans-serif;letter-spacing:.08em;text-transform:uppercase;margin-bottom:16px}.detail a{display:block;width:fit-content}.detail .big-phone{font-size:1.75rem;font-family:Georgia,serif;line-height:1.4;margin-bottom:5px}.detail p,.detail address{font-size:.9375rem;color:var(--muted);font-style:normal;margin-top:8px}.detail .text-link{margin-top:16px}footer{background:#181a1c;color:#dedfe0;padding:45px 0 24px}.footer-top{display:flex;justify-content:space-between;align-items:center;padding-bottom:35px}.footer-top>div{display:flex;gap:30px;font-size:.875rem}.footer-bottom{display:flex;justify-content:space-between;gap:30px;border-top:1px solid #414447;padding-top:27px;font-size:.75rem;color:#babdc0}.copyright{font-size:.75rem;color:#91969b;margin-top:25px}.skip{position:absolute;left:20px;top:-100px;background:white;padding:10px;z-index:10}.skip:focus{top:10px}.legal{max-width:800px;padding:65px 0 90px}.legal h1{font-size:3rem;margin-bottom:18px}.legal h2{font:500 1.4rem Arial,sans-serif;letter-spacing:0;margin:35px 0 12px}.legal p{margin-bottom:18px}.legal a{text-decoration:underline}.legal .eyebrow{color:var(--muted)}@media(max-width:1000px){.wrap{width:calc(100% - 48px)}.hero{gap:30px}.hero-brand{padding:35px 25px;min-height:340px}.hero-brand .brand-caption{flex-direction:column}.about-grid{gap:45px}.contact{gap:50px}.header-contact{display:none}.actions{gap:18px}.services article{padding:24px}}@media(max-width:700px){.wrap{width:calc(100% - 40px)}.plantao .wrap{min-height:48px;gap:10px}.plantao span:first-child{font-size:.625rem;letter-spacing:.07em}.plantao a{font-size:.75rem}.header{padding-top:20px;padding-bottom:20px;flex-wrap:wrap;gap:22px}.brand img{width:45px;height:45px}.brand>span{font-size:1.5rem}.header nav{gap:22px;font-size:.8125rem}.hero{grid-template-columns:1fr;padding-top:35px;padding-bottom:35px;gap:35px}.hero h1{font-size:2.75rem}.hero-brand{min-height:0;padding:40px 35px 20px}.hero-brand img{max-width:350px;margin:auto}.hero-brand .brand-caption{flex-direction:row}.values{flex-direction:column;gap:12px;padding:20px 0}.section{padding:60px 0}.section-top{grid-template-columns:1fr;gap:0}.services{grid-template-columns:1fr;margin-top:30px}.services article{padding:25px}.services article+article{border-left:1px solid var(--line);border-top:0}.number{margin-bottom:14px}.services p{margin-bottom:22px}.about{padding:55px 0}.about-grid,.contact{grid-template-columns:1fr;gap:35px}.signature{margin-top:30px}.footer-top,.footer-bottom{align-items:start;flex-direction:column;gap:25px}.legal{padding:45px 0}.legal h1{font-size:2.4rem}}@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}}

/* Painel de mensagens: conversa compacta e retorno do cliente */
.message{padding:22px 26px}
.message.has-client-return{border-left:4px solid #5f806b}
.message-top{gap:12px}
.message-status{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.client-return-badge{display:inline-flex;align-items:center;background:#e8f1eb;color:#31523c;border:1px solid #c8d9cd;padding:3px 8px;font-size:.72rem;font-weight:700;letter-spacing:.02em}
.conversation-history{margin-top:20px;padding-top:16px;border-top:1px solid var(--line)}
.conversation-title{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-bottom:10px}
.conversation-title h3{font-size:1rem;font-weight:600}
.conversation-title span{font-size:.72rem;color:var(--muted)}
.conversation-entry{padding:10px 12px;margin-top:7px;border-left:2px solid #aeb5bc;background:#f5f6f7}
.conversation-entry.from-client{border-left-color:#6f927a;background:#f0f5f1}
.conversation-meta{font-size:.72rem;color:var(--muted);line-height:1.35;margin-bottom:5px}
.conversation-meta strong{color:#40464b}
.conversation-entry.from-client .conversation-meta strong{color:#31523c}
.conversation-body{font-size:.875rem;line-height:1.45;overflow-wrap:anywhere}
.older-replies{margin:8px 0}
.older-replies summary{cursor:pointer;width:fit-content;font-size:.78rem;color:var(--muted);padding:4px 0}
.older-replies summary:hover{text-decoration:underline;text-underline-offset:4px}
.older-replies-list{margin-top:5px}
.message .row-actions{margin-top:14px}
@media(max-width:700px){
  .message{padding:18px}
  .conversation-title{align-items:flex-start;flex-direction:column;gap:2px}
  .client-return-badge{font-size:.68rem}
}


/* Ajuste final do histórico de mensagens */
.message .conversation-history{margin-top:18px;padding-top:14px}
.message .conversation-title{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:8px}
.message .conversation-title h3{font-size:1rem;margin:0}
.message .conversation-title span{font-size:.7rem;color:var(--muted)}
.message .conversation-entry{padding:8px 10px;margin-top:6px}
.message .conversation-meta{font-size:.7rem;line-height:1.25;margin-bottom:4px}
.message .conversation-body{font-size:.82rem;line-height:1.38;margin:0}
.message .older-replies{margin:5px 0 7px}
.message .older-replies summary{cursor:pointer;font-size:.75rem;color:#555f67;padding:4px 0}
.message .older-replies-list{margin-top:4px}
.message.has-client-return{border-left:4px solid #5f806b}
.message .client-return-badge{display:inline-flex;align-items:center;background:#e8f1eb;color:#31523c;border:1px solid #c8d9cd;padding:3px 8px;font-size:.7rem;font-weight:700}

/* UX de caixa de entrada */
.message-filters{display:flex;gap:8px;margin:22px 0 16px;flex-wrap:wrap}.message-filters a{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);background:#fff;padding:8px 12px;font-size:.78rem}.message-filters a span{display:inline-flex;min-width:20px;height:20px;align-items:center;justify-content:center;border-radius:10px;background:#eef0f1;font-size:.68rem}.message-filters a.active{border-color:#737a80;background:#f2f3f4;font-weight:700;text-decoration:none}.message-list{display:grid;gap:10px}.message-card{padding:0!important;overflow:hidden}.message-card.has-client-return{border-left:4px solid #5f806b}.message-summary{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:24px;padding:15px 18px;align-items:center}.message-summary-main{min-width:0}.message-summary .message-status{margin-bottom:6px}.message-summary h2{font-size:1.05rem;margin-bottom:4px}.message-person{font-size:.75rem;color:#50565b;margin-bottom:5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.message-preview{font-size:.8rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:680px}.message-summary-side{text-align:right;min-width:230px}.message-summary-side time{display:block;font-size:.67rem;color:var(--muted);line-height:1.4;margin-bottom:7px}.message-summary-side time strong{font-size:.72rem;color:#3e4449}.summary-actions{display:flex;gap:7px;justify-content:flex-end;align-items:center}.summary-actions form{margin:0}.summary-actions .small-button{padding:7px 10px;min-height:34px;font-size:.7rem}.message-details{border-top:1px solid var(--line);padding:15px 18px 18px;background:#fff}.message-details>.message-body{margin-top:10px;font-size:.84rem}.message-details>.text-link,.message-details>p{font-size:.78rem}.client-return-badge{display:inline-flex;background:#e8f1eb;color:#31523c;border:1px solid #c8d9cd;padding:3px 8px;font-size:.68rem;font-weight:700}@media(max-width:700px){.message-summary{grid-template-columns:1fr;gap:9px}.message-summary-side{text-align:left;min-width:0}.summary-actions{justify-content:flex-start;flex-wrap:wrap}.message-preview{white-space:normal}}


.message-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 20px;
    height: 20px;
    padding: 0 6px;
    margin-left: 4px;
    border-radius: 999px;
    background: #b42318;
    color: #fff;
    font-size: 12px;
    font-weight: 700;
    line-height: 1;
    vertical-align: middle;
}